In his usual, high energy, humorous style, Jeff shows attendees that customer service is no longer good enough! It doesn’t matter if you are a professional (educator, attorney, physician etc), a management professional or an entrepreneur...we now have to consider the ‘CUSTOMER EXPERIENCE” from the minute they make contact with us until the minute they are done!

Jeff’s newest keynote teaches audiences how to be more engaged at work! Through the “Four Pillars of Engagement”: Curiosity, Trust, Accountability and Communication, anyone can become more engaged. It is not about WANTING to be engaged at work, it’s about “Acting as if…!”

Creatively changing the way you do business and look at what you do, will open many doors. In cOLOring OuTSidE ThE LiNEs™, Jeff Tobe will unleash your innovative thinking skills and challenge you to step outside of your comfort zone to position what your organization offers more creatively than ever before.

In this high-energy, fast-paced, marketing Jeff shares how to create a marketing "blueprint" that applies to any sized organization. He takes participants through a 5-step process of re-evaluating their marketing and advertising techniques. Finally, Tobe shares many of his 101 secrets to gain marketing prowess and increase your bottom line.

Effective teams increase workplace morale and productivity. Teams that are innovative make fewer mistakes, save money and are more efficient. Jeff Tobe explores the creation of interdependence in teams and how the most powerful teams foster self-motivation among their members.

"Listening is power in the communication process" according to Jeff Tobe. All world class professionals have perfected their listening skills. Have your people? If not, then Jeff shares nine techniques to more effective listening and communication which will set you apart from your competition.

Research shows that the most effective professionals are those who know themselves, recognize the demands of a situation and are able to adapt their behavioral strategies to meet those demands. In this session, Jeff Tobe helps participants recognize their own behavioral styles. He shows attendees how they can effectively adapt their behavior to get the results they seek. This is a great program for conflict resolution, selling skills or teambuilding.

Do you ask your clients or prospects the right kinds of questions? What effect do probing questions have on your selling success? C.O.L.O.R. Selling™ is a five-step questioning process developed by Jeff Tobe. After extensive research, Jeff discovered a common link to successful sales calls-the ability to ask properly sequenced questions. THIS WORKSHOP IS NOT FOR BEGINNERS! C.O.L.O.R. Selling will take your sales force to their next plateau.